Terms & Conditions

1. Introduction

We are Selene Origins Ltd, a company registered in the United Kingdom, Company number 14641377. Our address is The Hangar, Hadley Park East, Telford, Shropshire, TF1 6QJ.

Please ensure no returns are sent to this address.

These terms and conditions are the contract between you and Selene Origins Ltd (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

Our VAT Reg number is: 455 8256 64.

You are: Anyone who uses Our Website.

This legal notice is specific to Selene Origins Ltd and it supersedes any other notice appearing elsewhere. Selene Origins Ltd is an international online retailer of certified lab grown diamond jewellery and other fine jewellery. Below we have listed the terms and conditions that govern the use of this website and by using this website you agree to be bound by the terms and conditions which, together with our privacy policy, govern Selene Origins Ltd’s relationship with yourself and the website.

All queries should be sent to hello@seleneorigins.com.

Selene Origins Ltd reserves the right to change or modify any of these terms and conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately after the revisions are posted onto the website. Should you continue using this website following the posting of any changes or modifications; this will constitute your acceptance of these changes. For this reason you should frequently review these Terms and Conditions and any of our other applicable policies to understand those terms and conditions that apply to your use of this site. Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

2. Binding

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. Intellectual property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. Third-party property

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. Registration

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

9. Ordering

You will place an order on www.seleneorigins.com. We will confirm the acceptance of your order by emailing you.

A contract will then be created between you and us.

In the unlikely event we cannot accept your order due to product availability, we will let you know via email.

10. Product availability

Sometimes, a product may be able to be added to your basket and be processed for payment — but shortly after could be cancelled by us due to product availability.

This may happen if the item you have selected happens to be the last in stock, and another customer checks out the item at the same time.

This is an unlikely event, but if it does occur, you will be notified via email straight away.

If you have been charged for the item, a refund will be issued immediately.

11. Products

• The images of our products are for illustrative purposes. We strive to be as accurate as possible with our display images, however due to the handmade, made-to-order nature of our items, there may be very small variations.
• The detailed description of each piece will be in the specifications. We will make you aware of the minimum carat weights your jewellery will be created with.
• We cannot be responsible for your device’s display reflecting the colour of a product differently.
• If we are making a bespoke product for you, it is your responsibility to ensure all measurements are correct.

12. Pricing

All products are priced individually.

All products are only priced in British Pound Sterling (GBP). These prices include 20% VAT.

If your jewellery piece is applicable to come with a certificate, then they are included in the price.

All prices are final.

We take great care to ensure that all prices displayed are accurate, but in the rare event that a price is displayed incorrectly due to a typographical error we will contact you to make you aware of our error. You will then have the option to cancel, refund, or purchase at the correct price.

We strive to ensure errors like this do not happen, but there is a very small chance they can occur. We reserve the right to correct any errors when they do occur, and we will not honour inaccurate prices.

If the order has already been shipped, by these terms you agree to either return the product and receive a refund of the erroneous amount paid OR pay the difference between the actual and charged prices.

Selene Origins prices are subject to change without prior notice. We apologise for any inconvenience caused, however these price increases are due to worldwide metal and precious gems market prices.

13. Tax / VAT

All prices shown on all jewellery and services are inclusive of VAT. This is 20% in the UK.

Our VAT details are as follows: Selene Origins Ltd. VAT Number 455 8256 64

If you are an international buyer, please get in touch at hello@seleneorigins.com to discuss removing UK VAT.

You will be responsible for paying your own duties and taxes relevant to your country of delivery.

If customs should confiscate or return the merchandise to us, you are still responsible for all shipping charges including return shipping charges.

14. Payment

All purchases from this site will appear on your statement as “Selene Origins Ltd”.

You must pay for the products before we send them to you. Only when we have received a full payment from you, can you own the product.

A prompt for your payment information will appear once you have selected your products and proceeded to checkout. Here you will choose your shipping method and a total amount will be provided for you to pay.

Once you have entered your payment information and submitted your order to us, you authorise us and our third party payment processors to charge the total amount to your selected payment method.

We accept the following payment methods:

• All major credit and debit cards.
• ClearPay (known as AfterPay internationally). In cooperation with ClearPay (101 New Cavendish Street, London, W1W 6XH) we can offer you “pay later” financing options. Please find all the details at clearpay.co.uk. Your personal data is handled in accordance with applicable data protection law and in accordance with ClearPay’s privacy statement.

Credit card information

All credit card related data will be handled confidentially and not be used for any other purpose or divulged to any other parties not connected to this transaction.

15. Refund and return policy

9.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

9.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.

16. Delivery

All Selene Origins “made-to-order” pieces will be delivered as soon as they have been created. This can take a minimum of three weeks. You will be advised of the timescale of completion before you checkout. We will stay in touch regularly to inform you of the progress of your selected jewellery piece.

Any pieces of Selene Origins which are not deemed to be “made-to-order” will be dispatched as soon as reasonably possible. We will inform you as soon as possible if there is any reason delaying your order.

If your order is delayed significantly due to a reason outside of our control, we will contact you as soon as possible to let you know and discuss your options. If the delay is significant, we can consider ending the contract and offering you a refund.

Your delivery will be sent by a fully insured, recorded service. A signature will be required for you to receive your order.

For us to successfully and securely deliver your order to you, we will require certain contact information such as a name, address, phone number and email address. Failure to provide these details could cause a delay and extra work for us and may incur a charge for compensation. We cannot be responsible for any delays to your delivery caused by failing to provide these details.

Please contact us if you would like your order to be shipped to an address other than your billing address. This is to protect yourself from fraudulent activity on your account.

The order will become your responsibility from when we deliver to your chosen address.

You will be made aware of the price of any shipping fees before submitting your order.

17. Diamond grading certificates

All Selene Origins pieces will be accompanied with a comprehensive grading report from an external leading gem laboratory (SGL, GIA or IGI). These reports contain detailed descriptions of all the characteristics of the specific chosen diamond and are supplied for no extra charge. We do not accept liability for the accuracy of these reports.

These diamond reports are very costly, therefore these must be returned with the jewellery if you choose not to keep your Selene Origins piece. If you do not include this report in your return, or it is damaged upon our receipt, we will either refuse the refund or charge a replacement fee of £200.

18. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

19. Your right to end a contract

If your Selene Origins piece arrives faulty, or not as described you may have a legal right to end the contract, or have the product repaired or replaced.

The Consumer Rights Act 2015 requires all goods to be as described, fit for purpose and of satisfactory quality. Please visit here to see the full legislation.

As explained in detail in our returns policy, you have the right to cancel the contract and claim a refund within 14 calendar days of receiving the goods.

You are responsible for the payment of return shipping fees. Please use a trackable service.

On receipt of the returned goods, we will refund within 14 days.

If we feel you have handled the goods beyond what is necessary to establish their nature, characteristics and functioning resulting in a diminished value by any amount, we have the right to reduce or refuse your refund.

Please find our cancellation form here.

20. Warranties and liability

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

• this website or our products or services will meet your requirements;
• this website will be available on an uninterrupted, timely, secure, or error-free basis;
• the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

21. Privacy

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement.

22. Accessibility

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

23. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.

24. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

25. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

26. Force majeure

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

27. Indemnification

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

28. Waiver

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

29. Language

These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.

30. Entire agreement

These Terms and Conditions, together with our privacy statement, constitute the entire agreement between you and Selene Origins Ltd in relation to your use of this website.

31. Updating of these Terms and conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.

32. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

33. Contact information

Our registered office address for correspondence is The Hangar, Hadley Park East, Telford, Shropshire, TF1 6QJ.

You can contact us by emailing hello@seleneorigins.com.