Question 1

What is a lab grown diamond?

Accepted Answer

Lab grown diamonds are physically identical to mined diamonds — different only in journey, not quality. They are grown in a laboratory using CVD or HPHT methods. They are genuine diamonds with the same optical and chemical properties as mined stones, not simulants like cubic zirconia.

Question 2

Why should I choose a lab-grown diamond?

Accepted Answer

Lab grown diamonds are the ethical choice because they avoid the environmental damage of mining, and they make financial sense because you are not paying mining or marketing mark-ups. You do not have to compromise on diamond quality to stay within budget.

Question 3

How long will it take to craft my ring?

Accepted Answer

All Selene Origins jewellery is made to order. Expect 3–5 weeks depending on design complexity. We keep you updated at every significant step.

Question 4

How do I place an order?

Accepted Answer

Shop online at seleneorigins.com. If you need help selecting options for an engagement ring, contact our team via the contact page.

Question 5

Will my jewellery be hallmarked?

Accepted Answer

Yes. Each Selene Origins piece is hallmarked in accordance with the Hallmarking Act 1973 by the Birmingham Assay Office.

Question 6

Will my jewellery come with a diamond certificate?

Accepted Answer

Yes. All large solitaire diamonds come with a certificate from a leading gem laboratory (GIA, SGL or IGI).

Question 7

Can I cancel my order?

Accepted Answer

After you order, a jewellery expert emails to confirm your options. You have 12 hours from that email to change your mind. After that, refer to the Selene returns policy.

Question 8

Can I create my own ring if I can’t see the options I’d like?

Accepted Answer

Yes. Contact us with inspiration images and our workshop team will help craft a bespoke piece with you.

Question 9

Do the prices shown include VAT?

Accepted Answer

Yes, prices include VAT. Buyers outside the UK are responsible for local taxes and duties. Contact us to zero-rate international orders and remove 20% VAT. We are VAT registered.

Question 10

How do I know which diamond grading options to choose?

Accepted Answer

Lab grown diamonds use the same internationally recognised 4 Cs grading system as mined diamonds. See our guides on choosing a solitaire and the 4 Cs.

Question 11

How do I find out my ring size?

Accepted Answer

Request a complimentary ring sizer via our contact page, or use the ring size chart on the site.

Question 12

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards via Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay). We also accept Clearpay for four interest-free payments. We never store card details.

Question 13

How will my Selene Origins purchase be delivered?

Accepted Answer

We use reputable couriers with a secure tracked service. Contact us for special delivery requests.

Question 14

Is my parcel insured?

Accepted Answer

Outbound parcels are fully insured up to the purchase value. Please check and sign on arrival. For returns, you are responsible for insuring the parcel and should use a tracked service.

Question 15

How will my order be packaged?

Accepted Answer

Pieces arrive in a luxury jewellery box in our signature colours. External packaging is plain for security and discretion.

Question 16

How do I return my order?

Accepted Answer

See the full returns policy on the delivery and returns page.

Question 17

What if my ring doesn’t fit?

Accepted Answer

Use our ring resizing service by contacting us or emailing sales@seleneorigins.com. Costs depend on metal, design complexity and size change. Use the ring size chart or request a free ring sizer first.

Question 18

What type of warranty does Selene Origins offer?

Accepted Answer

We offer a lifetime guarantee against manufacturing defects (exclusions apply). Items pass quality control before shipping. Wear and tear, impact damage, chemical discolouration and worn prongs are not covered. See the warranty and repair and jewellery care pages for full details.

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