Privacy Policy

1. Introduction and Overview

Welcome to Selene Origins, where we cherish your privacy as much as the elegance of our jewellery collections. This Privacy Policy serves as our commitment to respect and protect your personal information, outlining the types of data we collect, the purposes for its collection, and how we use, manage, and safeguard this information across our various channels of interaction.

Selene Origins operates on a global scale, offering exquisite jewellery pieces to customers around the world through our online platform, in-store experiences, and various customer engagement channels, including but not limited to, email communications, social media interactions, and customer support services. Whether you are browsing our latest collections online, making a purchase in-store, or engaging with us through any other medium, your privacy and data protection are paramount to us.

This policy applies to all personal information collected by Selene Origins from our customers and website visitors (“you” or “your”), across all platforms and mediums where Selene Origins is present. “Personal Information,” for the purpose of this policy, refers to any information that can directly or indirectly identify you as an individual.

By engaging with Selene Origins, whether by using our website, visiting our stores, or interacting with us through other channels, you acknowledge and consent to the practices described in this Privacy Policy. If, for any reason, you do not agree with our data handling practices as outlined in this policy, we respectfully ask that you refrain from using our services.

We are dedicated to continual improvement and transparency in all our practices, including privacy and data protection. Therefore, we encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Should you have any questions or concerns about this policy or our data handling practices, please do not hesitate to contact us through the avenues provided at the end of this document.

2. Information We Collect

At Selene Origins, we understand the importance of your personal information and are committed to collecting only what is necessary to provide you with our exceptional service and products. This section details the personal information we collect, particularly in the context of our e-commerce transactions, and the methods by which we gather this information.

Information You Provide to Us

In the course of using our e-commerce platform to explore and purchase our jewellery, you provide us with certain personal information essential for processing your orders and enhancing your shopping experience. The categories of information you provide directly include:

• Contact Data: When you place an order, we collect your name and contact details, including your email address, phone number, and delivery address. This information is crucial for order confirmation, communication regarding the status of your order, and ensuring successful delivery of your purchased items.
• Transaction Data: For each purchase, we collect details about the transactions carried out on our website, including the types of products you have bought, the purchase price, and the date and time of the transaction. Please note that while we facilitate the transaction process, we do not directly collect or store full payment card details (such as full credit card numbers). Payment processing is handled by our secure and trusted third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Information Collected Automatically

In addition to the information you provide directly, we automatically collect certain data related to your interaction with our website to improve our services and your user experience:

• Usage Data: We gather information about how you interact with our website, such as the pages you visit, the time spent on those pages, and the links you click. This data helps us understand customer preferences and improve the layout and relevance of our content.
• Technical Data: We collect technical information about the device and internet connection you use to access our website, including your IP address, browser type, and device type. This information is used to ensure the optimal display of our website on your device and to enhance website security and performance.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and for advertising purposes. Cookies are small data files stored on your browser or device that help us remember your preferences and collect information about your website usage. You have the option to manage, restrict, or disable cookies through your browser settings, though this may affect certain functionalities of our website. See the cookie policy for what we use and why.

3. Use of Information

At Selene Origins, the personal information we collect serves a pivotal role in not only facilitating your transactions but also in enhancing your overall experience with our brand. Below we detail the specific purposes for which we use the information we collect:

Order Processing and Fulfilment

• Transaction Completion: We use your Contact Data and Transaction Data to process and fulfil your orders. This includes using your information to communicate with you about your order status, to manage payments, fees, and charges, and to manage and deliver your orders using the delivery details provided.
• Customer Support: Your Contact Data enables us to provide responsive customer support, including addressing any inquiries, complaints, or feedback you may have, and providing assistance with order tracking and delivery.

Customer Service Enhancement

• Account Management: Your information helps us manage your account with Selene Origins, allowing for a personalised and efficient customer experience. This includes facilitating your access to your account, helping with password resets, and providing a platform to manage your preferences and past orders.
• Issue Resolution: We use the information collected to detect, investigate, and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of Selene Origins and others, which in turn enhances the security of your shopping experience.

Marketing and Communications

• Direct Marketing: With your consent, where required by law, we use your Contact Data to send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences and online activities. This includes sending you newsletters, offers, promotions, and information about new product launches.
• Customised Experience: We utilise your Usage Data and Technical Data to tailor your experience with our website, providing content that matches your interests and preferences. This includes personalising marketing messages and content on our website and through other digital marketing channels.

Improvement of Services and Products

• Feedback Utilisation: We use the information you provide, including Content and Feedback, to improve our products and services. Customer feedback is invaluable in helping us understand your needs and preferences, leading to the development and enhancement of our product offerings and service delivery.
• Website Optimisation: The Technical Data and Usage Data collected automatically help us analyse how our website is used and identify any technical issues that need addressing, ensuring the website’s functionality and user-friendliness are optimised for the best customer experience.

Legal and Regulatory Obligations

• Compliance and Enforcement: We may use your information to comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions, including protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

Selene Origins is committed to using your personal information responsibly and only for the purposes for which it was collected. We do not sell your personal information to third parties. Any sharing of information is conducted in strict adherence to this Privacy Policy, ensuring your privacy rights are respected and protected.

4. Sharing of Information

At Selene Origins, we value your trust and are committed to keeping your personal information secure. We do not sell your personal information to third parties. However, certain circumstances necessitate sharing your information with third parties to provide our services effectively:

• Service Providers: We engage various service providers who perform functions on our behalf, such as payment processing, shipping, data analysis, marketing assistance, email delivery, hosting services, and customer service. These service providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
• Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, ensure the personal safety of users of the service or the public, or protect against legal liability.
• Business Transfers: In the event that Selene Origins is involved in a merger, acquisition, reorganisation, bankruptcy, or sale of some or all of its assets, your personal information may be transferred as part of that transaction.

5. International Data Transfers

Selene Origins operates globally, and your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws, regardless of where it is processed.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or restrict the use of your personal information, as well as the right to object to certain processing activities. If you wish to exercise any of these rights, please contact us using the contact details provided below.

Depending on where you reside, you may have the following rights:

• Access and Correction: You may have the right to access the personal information we hold about you and to request that we correct or update any inaccuracies.
• Deletion: You may have the right to request that we delete your personal information under certain circumstances.
• Objection and Restriction: You may have the right to object to our processing of your personal information or to request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transfer it to another entity.

Please note that we may require you to verify your identity before responding to such requests.

7. Children’s Privacy

Selene Origins does not knowingly collect or solicit personal information from individuals under the age of 16. If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us with personal information, please contact us at the contact information provided below.

8. Data Security and Retention

Security Measures: Selene Origins Ltd takes the security of your personal information seriously. We employ robust security measures, including encryption, firewalls, and secure server facilities, to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Retention Period: Your personal information will be retained only for as long as is necessary for the purposes set out in this Privacy Policy, in accordance with Selene Origins Ltd’s retention policies and applicable UK and EU law. This includes retaining information as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Updates to the Policy

Selene Origins Ltd reserves the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, or to exercise your data protection rights, please contact us at:

• Email: hello@seleneorigins.com
• Postal Address: Selene Origins Ltd, The Hangar, Hadley Park East, Telford, Shropshire, England, TF1 6QJ

11. Additional Disclosures for UK and EU Residents

Selene Origins Ltd is committed to protecting the privacy rights of individuals in the UK and the European Union in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

Your Rights: As a resident of the UK or EU, you have the right to access, correct, delete, or transfer your personal data that we hold. You also have the right to object to certain processing and, where we have asked for your consent to process your data, to withdraw this consent. There are some exceptions to these rights, however, which we will apply in accordance with applicable law.

Data Protection Authority: You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA) or the UK Information Commissioner’s Office (ICO).

12. Opting Out of Personal Information Sharing

You may opt out of having your personal information shared with third parties, or from receiving marketing communications from us and our third-party partners, at any time by contacting us using the details provided in the “Contact Us” section. Please note that even if you opt out, we may still use and share your personal information with third parties for non-marketing purposes (such as fulfilling your orders, responding to your queries, or for legal reasons).

In conclusion, Selene Origins Ltd is dedicated to safeguarding your privacy and handling your personal information with the utmost care and respect. Our Privacy Policy reflects our commitment to transparency in our data practices and our adherence to UK law and GDPR regulations. We understand the importance of privacy in the digital age and are committed to implementing and continually improving our practices to protect your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and to be aware of any updates. Your continued use of our services following the posting of changes to these terms will mean you accept those changes.

Should you have any questions about our privacy practices or the information we hold about you, please do not hesitate to contact us at hello@seleneorigins.com or by mail at Selene Origins Ltd, The Hangar, Hadley Park East, Telford, Shropshire, England, TF1 6QJ. We value your trust and are here to assist with any concerns or inquiries you may have regarding your privacy and rights under the law.

Thank you for choosing Selene Origins. We look forward to continuing to serve you with integrity, respect, and dedication to your privacy and security.